Federal Competition and Consumer Protection Commission Warns Transport Operators Against Unfair Fare Increases
The Federal Competition and Consumer Protection Commission (FCCPC) has issued a warning to inter-city road transport operators, urging them not to impose arbitrary or unjustified fare increases during the ongoing yuletide travel season. This comes in response to a noticeable rise in consumer complaints across the country.
In a statement released by the Director of Corporate Affairs, Ondaje Ijagwu, the Commission acknowledged that seasonal demand, operational pressures, and other legitimate cost factors may influence transport pricing. However, it emphasized that consumers have the right to receive clear, accurate, and timely information about fares before traveling. Any adjustments to fares must be communicated transparently and applied fairly.
The FCCPC noted that these complaints have emerged alongside reports of reduced pump prices for premium motor spirit in certain regions. While fuel costs are just one of many factors affecting transport fares, the Commission highlighted that unexplained or undisclosed increases raise significant concerns regarding consumer protection.
Mr. Tunji Bello, the Executive Vice Chairman and Chief Executive Officer of the FCCPC, commented on the situation, stating that the Commission is closely monitoring market behavior throughout the festive period. It has also increased its engagement with transport unions, park managers, and operators nationwide.
According to Bello, these engagements are preventive measures aimed at promoting responsible pricing, voluntary compliance, and orderly market behavior. He clarified that while fare increases themselves are not illegal, practices that exploit consumers or take unfair advantage of heightened seasonal demand could lead to regulatory action under the Federal Competition and Consumer Protection Act (FCCPA) 2018.
Bello further explained that actions such as inadequate fare disclosure, coercive practices, or coordinated pricing arrangements among operators that harm consumers will be subjected to strict scrutiny. He added that any established violations would result in severe penalties.
Recommendations for Travelers
The Commission has advised travelers to verify fares before embarking on their trips, retain proof of payment, and report any suspected unfair practices through its complaints portal at complaints.fccpc.gov.ng. Travelers can also contact the Commission via the hotlines 0805 600 3030 and 0805 600 2020.
Key Takeaways from the FCCPC Statement
- The FCCPC has raised concerns over arbitrary fare hikes during the holiday travel season.
- Seasonal demand and operational costs may affect pricing, but transparency is essential.
- Fuel price reductions have been reported, yet unexplained fare increases remain a concern.
- The Commission is actively engaging with transport stakeholders to ensure fair practices.
- Fare increases are not inherently unlawful, but exploitative practices may lead to legal consequences.
- Consumers are encouraged to report unfair practices through official channels.
