Virgin Money Launches Dementia Clinics to Support Sufferers and Carers
Virgin Money has taken a significant step in supporting individuals affected by dementia by opening dedicated clinics in select branches. This initiative has been praised as “brilliant” by former ITN presenter John Suchet, whose wife, Bonnie, passed away due to the disease.
The move comes under the ownership of Nationwide Building Society, which acquired Virgin Money for £2.9 billion in 2024. Nationwide already operates dementia support services through Admiral nurses in nearly 250 branches, and this new initiative aims to expand access to care on the High Street.
A New Approach to Dementia Care
The primary goal of these clinics is to provide easier and quicker access to support for people living with dementia and their carers. With the NHS facing challenges such as long waiting lists, these services aim to bridge the gap and offer immediate assistance.
The Mail newspaper is also running a ‘Defeat Dementia’ campaign, focusing on reducing the risk of developing the condition, promoting early diagnosis, funding research, and improving care standards.

John Suchet, who has spoken publicly about his personal experience with dementia, highlighted the importance of face-to-face interactions with specialist Admiral Nurses. He said: “Dementia affects every aspect of someone’s life, so being able to speak to a specialist Admiral Nurse face-to-face about both the practical and emotional challenges dementia can bring can make a huge difference.”
Expansion Plan and Accessibility
The dementia clinics will initially be available in 12 Virgin Money branches in the North starting next month, with plans to extend the service to Scotland from July. These clinics are open to anyone, including those who are not customers of Virgin Money.
Each appointment lasts 45 minutes and is held in a private room. The sessions are completely free, making it easier for individuals to seek help without financial barriers.
The long-term objective is to establish these clinics in more of Virgin Money’s 91 branches across the UK. This expansion would significantly increase the availability of support for those affected by dementia, offering a more accessible and compassionate approach to care.
Benefits of the Initiative
This initiative brings several key benefits:
- Improved Access: By setting up clinics on the High Street, individuals can receive support without the need to travel to specialized medical centres.
- Emotional and Practical Support: The presence of trained Admiral Nurses ensures that patients and carers can address both the emotional and practical aspects of living with dementia.
- Early Intervention: The ability to access professional advice early may lead to better outcomes for patients and their families.
- Community Engagement: By making these services available to non-customers, Virgin Money is fostering a sense of community and inclusivity.
Future Outlook
As the number of people living with dementia continues to rise, initiatives like these are becoming increasingly important. The collaboration between Virgin Money and Nationwide Building Society demonstrates a commitment to addressing the growing needs of the population.
With the planned expansion of the clinics, more individuals will have the opportunity to benefit from this innovative approach to dementia care. It sets a positive example for other businesses and organizations to follow, highlighting the importance of community-focused support in tackling complex health issues.
This move not only provides immediate relief for those affected but also contributes to a broader conversation about how society can better support people living with dementia.






